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Client Satisfaction

 
How would you rate the quality of the service you received?
93.9%
Did you get the kind of service you wanted?
93.6%
To what extent has our program met your needs?
88.3%
If a friend were in need of similar help, would you recommend our program to him or her?
96.8%
How satisfied are you with the amount of help you received?
92.6%
Have the services you received helped you to deal more effectively with your problems?
95.9%
In an overall, general sense, how satisfied are you with the service you received?
94.1%
If you were to seek help again, would you come back to our program?
96.3%
Overall Satisfaction
93.9%
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At CMHA Simcoe County, we believe in providing services that are needed and valued by clients. As such, we regularly assess the extent to clients are satisfied with services. We provide multiple opportunities for clients and family members to provide feedback, be that through surveys, focus groups, or one-on-one interviews.

In 2011, 350 clients from across all of our programs completed the Client Satisfaction Questionnaire. The figure to the right shows the percentage of clients who responded positively to each of the questions that were posed. As shown, for each question, clients expressed a very high level of satisfaction. The overall average was 93.9% of clients indicating that they are satisfied with our services.

Comments from clients have also been very positive, as demonstrated below:

  • "I liked and appreciated the speed and efficiency with which I was able to receive counselling"
  • "All I know is that since I've been coming for the services that I look forward to each day... because I know that there is someone there that cares and understands my conditions and circumstances. Thank you."
  • "GOD BLESS EVERYONE IN THIS HOUSE, YOU ARE DOING GREAT THINGS FOR PEOPLE IN NEED."
  • "Keep up the WONDERFUL WORK ALL STAFF"
  • "The staff here are so knowledgeable, they know exactly how I am feeling – they help me address my problem areas; they support me & encourage me & help me"
  • "I have a great councillor. She is very patient and understanding and is very knowledgeable. She guided me to see things I hadn’t seen before. She was both professional and caring."
  • "They kept me safe. I can talk about what bothered me"
  • "I was made to feel that I was not alone, that help was available and there was no money required. Also, there wasn’t any judgment towards me, I felt only care and kindness"
  • "This service provided excellent support - I feel that this facility is an image of what standard mental health care should be"
  • "I was talked to as a person. I was treated as a person with ability who needed help in some things"
  • "The honest caring approach to healthcare. Frequent appointments and liaisons to other healthcare practitioners were what I liked most about the service I received"
  • "I met friends"
  • "Everything! What these people and their organization do is fantastic!"